HR.net Customer Support


Client Requirements

People Partners, leaders in Talent Management domain was looking to reduce labour costs by introducing an additional customer support service provider for their HR.net clients. Arvo Software offered a team of customer support representatives on a staff outsourcing model to support Irish based customers of People Partners under the People Partners brand.

Our role

  • Customer support for 500+ end users with strict adherence to agreed SLAs

Results

  • The switch from the old service provider to Arvo Software was executed in less than 3 months
  • The customer satisfaction level went up even though the other service provider does a good job
  • Arvo Software support personnel rated higher in client feedbacks

Client feedback

We definitely achieved goals we had set not only reducing the monthly support bill but also by establishing a long running relations with a service provider who we can call “local” even though they are thousand miles away in Ukraine. We turned clients from happy users to big fans of our services and this is what any business wants.


- Jim O'Brien

People Partners